Why taxi dispatch software is essential for taxi business?

Taxi business is an emerging business in today’s world. Taxis are the most preferred choice of transport everywhere in the world. Taxi dispatch software has imparted a sense of easiness into the system of hailing the taxis that online taxi business is experiencing an all-time boom in the recent time.

The conventional taxi businesses are facing tough competition from the online taxi businesses which are driving many of the former into closing down the business. Uber and Ola are probably synonymous with online taxi business nowadays. There perfectly showcase the profitability and the acceptance of the e-hailing taxi culture, especially among the millennial.

Having said so, the taxi dispatch software can be quite expensive and can burn a hole in your pocket.

Is it worth the investment? Can the software be a boon for your online taxi business? Let us contemplate the answer based on the following factors.

1) QUICK DISPATCH OF TAXIS

Manual dispatch often leads to confusion and mismanagement which arises due to the inefficiency of the people running the business. This can cause a lot of trouble for both the drivers and the passengers. More often than ever, the location of the passenger and his contact details are erroneously given to the drivers and cause inconvenience to both drivers as well as passengers. 

The person manning the operations would also be in a haywire, dealing with all those hundred thousand phone calls every day. 

A taxi dispatch software solves this problem in a very seamless manner. The passenger himself can hail the taxi from his mobile application which reads the location with an accuracy up to a few meters. The driver will receive the request and may accept it or cancel it. The passenger will also have the option of canceling the ride as well as rescheduling it.

2) CUSTOMER SATISFACTION

Customers are the pivot around which any business revolves. It is very important to provide them with a smooth and hassle-free service when they hail a taxi from you.

Every taxi dispatch software has a designated mobile application for the passenger. He can book the taxi, share the location, contact the driver and have the estimated time of arrival known from the app. He can also get to know the current location of the cab with the real-time tracking feature. 

Everything is at his fingertips so that he would not have any inconvenience while taking the cab ride. Most of the apps have real-time location sharing with friends and family so that security concerns are eliminated.

When the passenger provides the pickup and drops location in the app before taking a ride, the software has a predefined fare calculation feature so that he can know how much the ride would cost him before getting into the cab.

3) EMPLOYEE MANAGEMENT

As a business owner, you would only have to find experienced and polite drivers for your business. The passengers would have the option to rate the experience of the ride and you can monitor the performance of all your employees from your office.

4) CONVENIENCE

The taxi dispatch software is a cloud-based business solution and the investment is worth the price. The software is highly responsive and runs on tablets, PCs as well as mobile phones.

A decade earlier, people needed to wait for a long time to find an empty taxi. With the onset of software, the culture of hailing a taxi has taken quite a turn. Right from booking a cab to providing information on the location and analyzing the time of arrival of the taxi, taxi business is witnessing a revolution with the online taxi business.

In order to eliminate any room for argument between the driver and the passengers in the future, predefined fares are set and upon generating the invoice at the end of the trip, the fare is paid to the driver based on the distance traveled.

All said and done, it is a ground reality that the online taxi booking business is facing stiff competition with many new ones popping every day, aiming to hit the jackpot. You can survive the competition only if you have a software that has cutting-edge features and is built to beat your competitors.

If you are looking for a taxi dispatch software, we have the perfect offer on its platter. Infinite Cab is a uniquely crafted software with all essential features to survive the rate race of today’s taxi business.  

We also provide mobile applications in both IOS and Android platform for both the drivers and the passengers.

Salient features of the taxi dispatch system are :

1. Predefined fare.
2. GPS location and real-time tracking.
3. Mobile apps (IOS and Android ) for passenger and driver.

Take a live Taxi dispatch software demo today and try out all the features before you take the plunge and invest in the software.

Contact us today to know more about Infinite Cab.